Senior Customer Engagement Specialist

Senior Customer Engagement Specialist

Valeria Acer

Senior Customer Engagement Specialist

I'm a storyteller, community builder and engagement specialist with 5+ years of experience in corporate communications, social media marketing and customer service.

Growing up with a Russian mom she always had high ambitions for my future. Given the fact that I speak four languages and graduated with a 1.3 grade point average you can guess how disappointed she was when I graduated in American Studies and Communications.

Maybe I would have become a really bad lawyer or a shitty doctor, so at least I don’t suck at my job, right? I’m really passionate about brands, language and visual aesthetics. I have worked in a social media agency (HAPPYGANG/ WISSTIHRNOCH?!) hitting the million engagement mark, this is when I fell in love with KPIs and going viral.

After this internship I started in a nonprofit consulting firm that is also a think-thank. The challenge here was to find an easy and entertaining way to tell our brand story to our audience. This wasn’t always easy given the fact that our service is abstract, academic and complex. This experience taught me to deconstruct complex projects into understandable, informative and emotional information. I also got to work on my communications skills, conflict resolution skills and self-organization.

At my latest job I had to chance to deep dive into the community game, building a customer community platform from scratch. The Planetly community was designed to be a place for sustainability professionals to learn, connect and grow on their journey towards net-zero. Due to mass layoffs my time at Planetly and my involvement in the community came to an end.

So here I am, ready for the next career move. Feel free to slide into my DM’s. Let’s build something great together and make my mama proud!

Senior Customer Engagement Specialist
OneTrust · Vollzeit
Sept. 2022–Heute · 3 Monate

Customer Engagement Specialist
Planetly · Vollzeit
Jan. 2022–Sept. 2022 · 9 Monate
Berlin, Deutschland
I build a community platform for sustainability professionals to grow, connect and learn on their journey towards net-zero. As part of the training and enablement team my mission was to create educational content around our carbon accounting software and sustainability topics.
Kenntnisse: Community · Corporate Sustainability · Live-Events · Training · Content-Strategie

Communications Manager
PHINEO gAG · Vollzeit
Nov. 2017–Dez. 2021 · 4 Jahre 2 Monate
Berlin
PHINEO is a nonprofit analysis and consulting company with the mission to leverage social impact. As part of the communications team, I helped to deliver our message to different audiences, through print and digital media. My responsibilities were managing our social media channels, planning and distributing content and being the contact person for all matters related to communication such as corporate design, website, events and copytexts.

Kenntnisse: Online-Artikel · Eventmanagement · Social-Media-Marketing · Content-Strategie · Suchmaschinenoptimierung (SEO) · Strategische Kommunikation

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Senior Customer Engagement Specialist