Arpitha Venkata Krishna

Reference

Stephen Nock
He was the direct supervisor of Arpitha Venkata Krishna.

Arpitha stands out because she is empathetic (deeply caring and interested in others well-being) and willing to learn (she will aim high to reach any bar). We worked together through a rocky period, trying to understand, prioritize, and stabilize a global operation with just two people. Arpitha was dedicated and diligent in tackling an increasing workload, while remaining adaptable to feedback and process changes. I would recommend Arpitha to an established team of customer-focused collaborators that needs a genuinely concerned human to listen to customers or users.

CV

Customer Experience Manager
Ada Health
Juli 2021–Heute 1 Jahr 6 Monate
Berlin, Germany

• Managing all customer feedback and categorize it for analysis
• Respond promptly and professionally to all users via Intercom, Braze, Auth
• Identify trends and insights that can impact team goals, including user experience, business growth and operational efficiency
• Maintain a pulse on user feedback, provide prompt and proper resolution of technical challenges and share meaningful feedback with the other internal stakeholders to improve user experience
• Escalating safety and quality related cases to the Medical Safety team

Senior Customer Service Manager
Qunomedical GmbH
Dez. 2019–Juli 2021 1 Jahr 8 Monate
Berlin, Germany

• Managing multiple inbound channels as a single point of lead generation resource (Facebook, Facebook Group Moderation, Instagram, WhatsApp Business and mailing channels)
• Establishing trust from initial contact and guiding through early decision making process for a customer leading to closure of deals
• Effectively preparing and qualifying incoming requests (lead to booking conversion rate of 25%)
• Extensive experience of using SalesForce

Project Management Trainee
Innaumation Medical Devices
Feb. 2018–Juni 2018 5 Monate
Bangalore Area, India

• Core team member overseeing operations, Fund-raising and grant application responsibilities
• Co-ordination with all stakeholders for branding, packaging, distribution and marketing of all products by the company
• Vendor management and service delivery supervision

Senior Associate Trainee - Donor Recruitment
Bangalore Medical Services Trust, DKMS Germany
Sept. 2017–Dez. 2017 4 Monate
Bangalore, India

• Donor recruitment through BTL activations and drives across multi-national corporate campuses
• End-to-end donor recruitment lifecycle management including post-donor-recruitment follow ups, reporting and financial reconciliation
• Database management for donor recruitment and on-boarding

Senior Executive - Operations
Mantri Primus Lifespaces Pvt Ltd
Nov. 2016–Mai 2017 7 Monate
Bangalore, India

SOCIAL ENTERPRISE FACILITATING SERVICES FOR SENIOR CITIZENS
• Core member handling product conceptualization and execution
• P&L responsibilities of the vertical encompassing end-to-end sales lifecycle – lead generation, customer acquisition and account management
• Vendor management and escalation handling

Key Account Manager
Goodhands Seniorcare
Juli 2014–Juli 2016 2 Jahre 1 Monat
Bangalore, India

SOCIAL ENTERPRISE FACILITATING SERVICES FOR SENIOR CITIZENS
• Founding team member leading operations and account management functions with roughly 25% contribution to the overall revenues
• Business development responsibilities bringing in more than 50 clients from a base of zero over 12 months
• Customer delight resulted in referrals growth from 1/month to 4/month over 6 months
• Successfully offered and executed strategies to bring down the operational expenses by 25% over a 12-month time frame

Studies

Ausbildung
Christ University, Bangalore
Master's DegreeSocial Work
2012–2014

Volunteer

Student Volunteer
Connecting Suicide Helpline
Sozialdienste

Volunteer
School for Autism
Kinder